MBTA Rider Oversight Committee Meeting

Monday, February 22, 2010

5:00 - 7:00 PM

10 Park Plaza
Conference Rooms 1, 2, & 3
Boston, MA 02116

The MBTA Rider Oversight Committee (ROC), a diverse group of riders, advocates and MBTA employees, provides recommendations to the MBTA that communicate the needs and concerns of all riders in order to assist the MBTA in providing affordable, safe and quality service.

The Rider Oversight Committee was born out of the fare policy commitments. The MBTA, for the first time in its history, established the Rider Oversight Committee to meet monthly and discuss customer service improvements and service quality issues. The MBTA and the ROC come together to address the concerns of public transit customers.

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Agenda

5:00 – 5:05 PM - Welcome and Call Meeting to Order: Chris Beland, Co-Chair

• Introductions

5:05 – 5:15 PM - Public Comment Period

5:15 – 5:45 PM - Invited Guests

Jeffrey B. Mullan, Secretary and CEO of Massachusetts Department of Transportation 

William A. Mitchell, Acting General Manager and Acting Rail & Transit Administrator: 

• Remarks from Secretary Mullan and Acting GM Mitchell

5:45 - 5:50 PM Manager’s Report:

• January 2010 ROC approval of minutes
• 2010 ROC schedule of meetings

5:50 – 6:00 PM - Standing Committee Reports/Representative and Liaisons Reports

• Capital Improvements Standing Committee, by K. Wepsic
• Marketing Communications & Operations Standing Committees, by S. Wuensch
• Finance Standing Committee Report, by S. Sullivan
• Reports by Representatives and Liaisons

6:00 – 6:05 PM - Public Comment

6:05 - 7:00 PM - Rider Oversight Committee Meeting Executive Session